The 24 hour Dementia Helpline is a freephone Scottish service for people with dementia, carers, relatives, professionals, students and anyone concerned about dementia.

I'm having trouble remembering things; could it be dementia?

The Dementia Helpline is confidential, and you don't even have to give your name if you prefer not to. We provide free information packs to people with dementia and their carers.

My mother's not paying her bills. Is there anything I can do to help?

Helpline logo copy

Please note: if you are calling from an ex-directory number dial 1470 before dialling the helpline number

Email us:

Call us at any time for information and support on:

  • rights and entitlements
  • coping with behaviour
  • community care
  • long-stay care
  • anything else to do with dementia.
  • understanding the illness
  • treatments
  • how to get help locally
  • maintaining independence
  • financial & legal matters

I'm a social worker supporting a carer who needs a break...

About the Dementia Helpline

The freephone Dementia Helpline provides information and emotional support to people with the illness, their families, friends and professionals.

The Helpline is staffed by trained volunteers supported by a staff team at Alzheimer Scotland. Many of the volunteers have had personal or professional experience of caring for people with dementia.

The Dementia Helpline can provide information right away on many questions or concerns. We can send out free information to carers, family members or people with dementia. We have a panel of expert advisers who help answer more complex enquiries.

Leaflet: About the Dementia Helpline (pdf)
Leaflet: LARGE PRINT About the Dementia Helpline (doc)

I promised my mum I wouldn't put her in a home but now I'm not well myself...

Where can I find some help caring for my wife?

If you are not satisfied

If you are not happy with the service you receive from the Dementia Helpline, we want to know. You can complain by telephone or in writing to:

The Helpline Manager
Alzheimer Scotland
22 Drumsheugh Gardens
Tel: 0131 243 1453

If you are still not satisfied with the outcome of your complaint, you can complain to The Helplines Association [part of The Helplines Partnership], Business Design Centre, London, N1 0QH, Tel: 0300 330 7777, Email:

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