Thank you for your interest in volunteering for Alzheimer Scotland

We could not exist without the help of hundreds of volunteers all over Scotland. Our volunteers receive training and support, and we pay expenses.

Dementia Helpline Volunteers

Across Scotland
Contact name
Jennifer Hall
[email protected]
0141 410 1069

Why We Need You…

Are you;

  • Emotionally resilient
  • Honest and empathetic
  • Flexible and adaptable
  • Wanting to volunteer and learn something new?

We are a national charitable organisation whose mission is to campaign for the human rights of people living with dementia and their carers. Our vision is to ensure that nobody faces dementia alone. Our 24/7 dementia helpline plays a vital part by ensuring that there is always someone there to listen and act when needed, be that day or night.

If you are aged 18 or over and can commit to a minimum of 4 hours per month, Alzheimer Scotland wants to hear from you!

What the role involves

This vital role can include telephone, face-to-face and online support. This role may vary depending on needs and your preference, but is likely to include;

  • Offering person-centred emotional support and information to people affected by dementia, primarily but not limited to, over the telephone.
  • Developing and maintaining knowledge on health and social care issues that relate to people living with dementia, including statutory services and welfare rights.
  • Maintaining knowledge of other organisations and services that can help people living with dementia and sign post when appropriate.
  • Recording information about enquiries on our database in line with our data protection policy.
  • Attend bi-monthly support groups by conference call.
  • Keep up to date with Alzheimer Scotland news and our work across Scotland.

Dementia doesn’t discriminate, neither does Alzheimer Scotland

Regardless of age, gender, sexual orientation, disability, faith or belief, race or ethnicity. People are at the heart of what we do. We can support you to develop the skills you need for this role, including an introduction into all the areas outlined. You will have the chance to discuss your role and any additional needs with us.

What you need for this role

  • Excellent listening, communication, empathetic and interpersonal skills.
  • Confident and/or willing to use the telephone and a computer, including Microsoft Word and Outlook, internet and email.
  • Ability to recognise and respect the rich diversity that exists within our communities, views, attitudes and lifestyles.
  • Committed to Alzheimer Scotland’s values.
  • Willing to develop skills and experience.
  • Participate in our Volunteer Preparation Programme and any refresher updates or ongoing learning.
  • Ability to honestly reflect on practice.
  • Willing to follow our guidance, feedback and implement changes to practice where necessary.
  • Able to keep sensitive data safe and secure at home.
  • Willing to follow our policies, procedures and guidelines.


Whether your volunteering journey with us is long or short, we all make these commitments so we all know what to expect.

Our Commitment:

  • Welcome you as an individual.
  • Offer you a role that fits with you and your life.
  • Help you learn your role and support you to learn as you go.
  • Value your personal contribution.
  • Listen to your feedback and welcome your ideas.
  • Keep you and everyone safe.
  • Keep you connected and up to date.
  • Reimburse your out of pocket expenses.
  • Thank you for the impact you deliver.

Your Commitment:

  • Contribute positively to the helpline and Alzheimer Scotland’s vision for change.
  • Value the diverse contribution of others.
  • Respect the boundaries of your role and our Code of Conduct.
  • Complete the necessary learning pathway for your role.
  • Share your success and learning.
  • Express your ideas.
  • Recognise and be open about the limits of your experience and expertise.
  • Keep yourself and others safe.
  • Stay connected and up to date.

 **NB** All volunteers are subject to PVG disclosure.

What you can get out of volunteering

Volunteering at Alzheimer Scotland provides you with the opportunity to develop and build on skills, knowledge and experience and at the same time as making a difference to lives around you who are connected to the organisation. Volunteer with Alzheimer Scotland and gain an all encompassing enjoyable and rewarding experience.

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