24 March update:
In line with the most recent UK and Scottish Government advice, and in order to do what we can to keep people safe, all Alzheimer Scotland staff and volunteers will now be using their home as their work base for the foreseeable future. During this critical period all of our office bases and Dementia Resource Centres will be closed, however I want to reassure you that the organisation has not stopped working and we will be continuing to support as many people with dementia and their families as possible throughout this crisis.
We have increased the level of support available through our 24 hour Freephone Dementia Helpline, supporting our frontline volunteers with the addition of a central support team who will be able to deal with any complex enquiries and requests for local support. This team will link in with our Dementia Advisors and local colleagues who will provide follow up advice and support if required. So, if you need any help accessing things like groceries and medication, need information and emotional support or are experiencing feelings of isolation and just want to talk to someone, then we will be here for you 24 hours a day. Please do not hesitate to call us on 0808 808 3000.
For the people we support in our Day Services we are seeking agreement with local partners and commissioners to convert this into a home support service for those people who are in greatest need and we are working to ensure that we have all the necessary safeguards and agreements in place to start this in the very near future. In the meantime, we will be keeping in regular telephone contact with everyone who used this service and offer our help in any way we can.
Along with this we are putting plans in place to move many of our community groups and activities online. We know that these groups are often a lifeline for people with dementia, their carers and families and we are doing our best to make sure you can access them, albeit in a different way. This will include having a daily online surgery where you can come online and ask questions, which will be answered by an Alzheimer Scotland staff member.
We realise that not everyone will be able to access this online support and, as well as our Helpline being available, all of our local telephone contacts will be in operation. If you have any questions for our local team or need some information please use the existing contact numbers you have and we will do our best to help.
Our aim is to make sure that nobody faces dementia alone, and in these very difficult times I want to reassure the people we support living with dementia, their families and carers, our members and our many supporters that we will do all that we can to achieve this.