[email protected] - 0808 808 3000

Our 24 hour Freephone Dementia Helpline provides information, signposting and emotional support to people with the illness, their families, friends and professionals.

Since 1989, our Helpline has supported thousands of people with dementia, their partners, family and friends. The Helpline is staffed by trained volunteers supported by staff at Alzheimer Scotland. Many of the volunteers have had personal or professional experience of caring for people with dementia. Volunteers on the Helpline can provide information right away if you have any questions or concerns, as well as send out free information to carers, family members or people with dementia. The Helpline can offer information with any of the following topics, and more: 

  • Understanding the illness
  • How to get help locally 
  • Maintaining independence
  • Financial and legal matters
  • Rights and entitlements
  • Coping with behaviour 
  • Community care
  • Long-stay care
  • Anything else to do with dementia

Helpline volunteers also have a panel of expert advisers who can help answer more complex enquiries. The 24 hour Dementia Helpline is confidential, and you don't have to give your name if you would prefer not to.

Please note, if you have chosen to hide your caller ID (so that your number will not show up on the display of any telephone that you call), please dial 1470 before calling the Dementia Helpline. Otherwise we will be unable to receive your call.

The Dementia Helpline relies on volunteers

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