About the Dementia Helpline

The freephone Dementia Helpline provides information and emotional support to people with the illness, their families, friends and professionals.

The Helpline is staffed by trained volunteers supported by a staff team at Alzheimer Scotland. Many of the volunteers have had personal or professional experience of caring for people with dementia.

The Dementia Helpline can provide information right away on many questions or concerns. We can send out free information to carers, family members or people with dementia. We have a panel of expert advisers who help answer more complex enquiries.

The Dementia Helpline is confidential, and you don't even have to give your name if you prefer not to. We provide free information packs to people with dementia and their carers.

Please note: if you have chosen to hide your caller ID (so that your number will not show up on the display of any telephone that you call), please dial 1470 before calling the Dementia Helpline. Otherwise we will be unable to receive your call. 

Email us: [email protected]

Call us at any time for information and support on:

  • rights and entitlements
  • coping with behaviour
  • community care
  • long-stay care
  • anything else to do with dementia.
  • understanding the illness
  • treatments
  • how to get help locally
  • maintaining independence
  • financial & legal matters

I'm having trouble remembering things; could it be dementia?

My mother's not paying her bills. Is there anything I can do to help?

I'm a social worker supporting a carer who needs a break...

I promised my mum I wouldn't put her in a home but now I'm not well myself...

Leaflet: About the Dementia Helpline (pdf)

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