Dementia Helpline - 0808 808 3000

The 24 hour Dementia Helpline is a freephone Scottish service for:

• people with dementia
• carers
• relatives
• and anyone concerned about dementia.

The Dementia Helpline is confidential, and you don't even have to give your name if you prefer not to. Call us at any time for our free information pack and for help on:

• understanding the illness
• treatments
• how to get help locally
• maintaining independence
• financial & legal matters
• coping with caring
• community care
• long-stay care
• anything else to do with dementia.

I think I’m losing my memory..
What can I do to help my mother manage her money?
I need a break but I don't know where to turn..

I think my father needs more care than we can give him at home..
Where can I find some help caring for my wife?
How can I best deal with my mother’s behaviour?

About the Dementia Helpline

The Dementia Helpline is staffed by trained staff and volunteers. Many of them have had experience of caring for family members with dementia or work with people with dementia.

Since 1989 the Dementia Helpline has helped over 30,000 people. Many call because they are caring for someone with dementia, or because they think a relative may be becoming confused. Others are worried about their own memory, or have had a diagnosis of dementia.

The Dementia Helpline can provide information right away on many questions. We can send out a free information pack to carers, family members or people with dementia. We have a panel of expert advisers who help answer more complex queries.

Leaflet: About the Dementia Helpline (PDF 2 pages)

If you are not satisfied

If you are not happy with the service you receive from the Dementia Helpline, we want to know. You can complain by telephone or in writing to:

The Helpline Manager
Alzheimer Scotland
22 Drumsheugh Gardens
Edinburgh
EH3 7RN
Tel: 0131 243 1453

The Dementia Helpline has a complaints policy. If you would like a leaflet explaining it or a full copy, just ask.

The Dementia Helpline is a member of the Telephone Helplines Association

If you have a complaint you may choose to complain to them instead of, or as well as, using our complaints procedure.