The Action on Rights team works alongside colleagues, people living with dementia, their families and carers where complex issues arise. The team can act as mediators, advocates, or provide guidance on interpreting legal frameworks. For example, the team could help with:

  • Complaints processes with Health and Social Care Services
  • Hospital visiting and discharge
  • Power of Attorney and Guardianship
  • Difficulties arising from pre and post-diagnosis
  • Challenging decisions
  • Paying for care
  • Welfare rights
  • Community Care Assessments
  • Human rights and equality issues
  • Understanding relevant legal frameworks, for example: Adults with Incapacity Act, Adult Support and Protection, Mental Health Care and Treatment, Self-directed Support legislation etc.

This list is not exhaustive.

The Action on Rights team will be available Monday-Friday from 8am-5.30pm and you can contact them by emailing them directly: [email protected] ​or calling the 24 hour Freephone Dementia Helpline on 0808 808 3000. The Helpline volunteer who answers your call will take your contact details and pass these directly to the Action on Rights team. 

Should your call come outwith these times, our Helpline volunteers will provide you with information and emotional support before passing your details on to the team ​to be followed up at the earliest opportunity.