Since 1989, our Helpline has supported thousands of people with dementia, their partners, family and friends. The Helpline is staffed by trained volunteers supported by staff at Alzheimer Scotland. Many of the volunteers have had personal or professional experience of caring for people with dementia.

We're now looking for dedicated and compassionate volunteers who can commit to at least one regular shift per week on the Helpline. Full training will be provided. If you can spare 8 hours per month and are available for training over 4 days during June, July and August (dates and venues TBC), we would love to hear from you! We are also holding an information session if you would like to find out more before committing. This will be running in the evening on the 13 June 2024 via teams. Volunteers will receive ongoing support and supervision from experienced staff members.

The Helpline is open 24 hours a day, 7 days a week, and volunteers will be able to provide information and support on a range of topics, including:

  • Understanding dementia and its symptoms
  • Coping strategies for people with dementia and their families
  • Linking to available local communities and networks
  • Emotional support

Volunteers must be able to demonstrate good listening and communication skills, as well as the ability to work well under pressure. No prior experience is necessary, but a willingness to learn and a commitment to making a positive difference to the lives of people affected by dementia is essential.

If you are interested in becoming a volunteer for the Helpline, you can find out more information here or contact Jenn Hall, Head of National Support Services. with any queries.